We want your experience to be smooth and enjoyable. In order to help you feel informed about the process, we’ve compiled our most commonly asked questions. Click a question below to view the answer.
General availability is Monday-Friday 9am-6pm but prioritized booking times are 10am-4pm.
Yes we are accepting new clients at this time.
It is recommended to book on a day off or at a time in your day that you won’t need to return to work after.
Online booking is available for prioritized work hours of 10am-4pm. If you require a booking outside these times please contact us directly.
Please wear comfortable clothing that doesn’t feel restrictive, and layers in case you get cold or hot. For massages please wear underwear and clothing that you aren’t concerned about getting massage oil on.
During a Reflexology or Reiki treatment you can expect to be reclined or seated as per your preference. For Reflexology your feet are exposed and as the treatment progresses you may notice points that feel tender. You shouldn’t feel like you want to pull your foot away and if you do it’s best to communicate so that pressure can be reduced until a deeper pressure is better tolerated.
For Reiki you are fully clothed and will feel a light touch from hand placement and may experience sensations of hot, cold or tingling or you may feel dozy. For your first session or two you may not feel anything as sensations can be subtle at first.
For massages you can expect to remove clothing except for underwear and be under sheets and blankets on top of a table warmer. You will start the session by lying face down and half way through the treatment will be facing up. When hot or cold stones are applied please let us know if the temperature is too hot or cold. You are encouraged to communicate whether a deeper or lighter pressure is preferred, if you need to shift for comfort or if you need a break, a drink of water or a tissue.
You may feel relaxed, tired or energized or may experience some emotions as the body is still in rest and repair. It is best to not plan any stimulating activities after a treatment like a trip to Costco or a heavy workout. It’s important to drink a lot of water to avoid adverse effects such as a headache or lethargy. Sleep is often improved after a treatment but sometimes the sleep immediately following a treatment may be a bit restless (especially if dehydrated) but should regulate by the next night.
Inside a home clinic at 438 Charlebois Terrace in Silverwood Heights.
Not at this time unfortunately as we have two steps to the front door. Otherwise the clinic is on the main floor.
Yes there’s a bathroom and sink dedicated to clients next to the clinic room.
Yes pets are on the premises. Three small dogs are on site but only one dog greets clients while the other two are put away. If you prefer to see no dogs please alert us and we can have all three dogs put away.
Cash, e-transfer and cheque are preferred as they do not incur fees but credit/debit and paypal are also available.
There is parking available on the right side of the driveway or on the sidewalk in front of the house. In winter it is best to park on the driveway as the sidewalk can get icy during the freeze/melt.
Yes, all services that are provided are insured.
Yes with the Reflexology Association of Canada.
No not an RMT but certified and insured in various styles of relaxation massage.
No not an ND but a Doctor of Natural Medicine. DNM and ND designations are not interchangeable.
Yes we require 48 hours notice to cancel an appointment and notice less than 24 hours will result in a cancellation fee.
Your satisfaction is our priority and if you are unhappy please let us know so we can make it right.
Many private and employee group plans cover Reflexology so it’s good to check what your plan covers. You can also request HR add Reflexology to your group plan coverage. Health spending accounts or Lifestyle accounts can also be used to cover treatment costs. Some companies like Chambers of Commerce Group Insurance Plan cover services from Doctors of Natural Medicine.
There is limited direct billing available. Unfortunately TELUS Health eClaims and Blue Cross do not yet offer direct billing for sole proprietorship Reflexology Therapists. For the majority of clients receipts will be provided and your insurance company will reimburse you after submitting your receipt.
Provider Connect is the only service available for sole proprietor Reflexology Therapists at this time that allows direct billing for clients covered by GreenShield, SSQ & Empire Life. If you are with GreenShield or any of their affiliates, direct billing is possible.
Yes, receipts are issued after payment is made.
We welcome you to first read through our list of frequently asked questions before submitting a contact form. We do not have a receptionist so any contact form messages, emails or voicemail messages will be returned within 24 hours during regular business hours. If your inquiry is urgent the best thing to do is to send a text message to the phone number provided if you require a quick reply. Otherwise please be patient as all messages are responded to in the order they were received.
438 Charlebois Terrace Saskatoon, SK Canada
